Purchasing an item is simple, quick and secure.
After browsing the online catalogue click on any items that you want to buy and add them to your shopping basket. You can add as many items to your basket as you require.
When you have finished click "proceed to checkout". The checkout is secure and you can enter your personal and payment details sure in the knowledge that your information is in safe hands.
If you are ordering for the first time you will be asked to "register with us". You should enter your email address and choose a password. Please enter your full name, delivery address, and your contact details. Please take care to enter this information accurately, as this will enable the smooth processing of your order without delay.
HOW TO PAY
You can pay securely online using Visa, Mastercard or major debit cards. All prices are in British pounds and including vat at the prevailing rate.
SIZE INFORMATION
To help you select the correct size please click on the "View Size Chart" when viewing a product.
Manufacturer sizes differ considerably so this is a very important aid to selecting the right product. If you would like further assistance regarding sizing and in particular getting the right size boot, please contact us via email or by telephone.
VIEW FABRIC DETAILS
When viewing a product, click on "View Fabric Details" if you want more detailed information regarding fabrics used in a product.
DELIVERY & POSTAGE
Orders received by 12 midday will be shipped sameday for instock items in our main warehouse. If your item/s are out of stock you will be emailed with the option to cancel if you would rather not wait.
Orders received at the weekend and bank holidays are shipped on the next working day.
24 Hour or 'Next Day' delivery is availible within the UK, however some areas are subject to extended delivery times as outlined on the parcel force website. View areas subject to extended delivery.
United Kingdom:
A charge of £4.99 carriage will be added to your order for shipping & handling.
We would normally ship via a Royal Mail recorded service which requires a signature although we reserve the right to use alternatives when required. Our site allows you to opt for other carriage options during the order process and the additional charge will be reflected in your basket.
International:
Following an upgrade to our site it will be possible for us to supply international orders with carriage calculated online based on the destination, weight and service required. This is an ongoing development with new countries coming online during the later part of 2009 and into 2010.
If we can offer a delivery service to an international destination, this is listed in the drop down menu marked country on the final delivery details page prior to payment.
EEC countries enjoy the free movement of goods. However for customers outside the EEC it is the customers responsibility to pay any duties or customs charges applicable in the destination country and enquiries should be made with the relevant authority about such charges before ordering.
EXCHANGES & REFUNDS
Returning products back to us is no problem so long as they are returned in unused pristine condition and in their original packaging within 30 days of purchase. If you want to re-order a different item or size please do this from the website as this ensures rapid delivery. Your credit or debit card will normally be refunded the day we receive your return. This guarantee does not affect your statutory rights.
Please package securely including a copy of your delivery note with reasons for your return and send to:
OUTDOORS-ONLINE
UNIT 2
BECKSIDE COURT
LEYBURN BUSINESS PARK
LEYBURN
NORTH YORKSHIRE
DL8 5QA
We recommend you use royal mail "proof of posting" for parcels under £20 value and "compensation fee parcel" service for parcels over £20.
We will refund your postage if your product is faulty or in the unlikely event that the wrong item has been despatched.
FAULTED GOODS
We will exchange, credit or refund any faulted item at full cost including your return postage. In some instances we may have to refer goods to the manufacturer to verify a claim under guarantee. Due to health and safety regulations products must be returned in a clean condition.
SECURITY & PRIVACY
Information about our customers is carefully protected as required by data protection legislation and will not be passed on to third parties.
Data Protection Act 1998.
HOW CAN I RECEIVE DETAILS OF NEW OFFERS
We would like to keep in touch with our customers and keep you updated with our latest deals. We only do this with your agreement, so please opt-in if you would like us to stay in touch. You can opt-out at anytime should you change your mind.
If you do not find the answer to your question, please contact us.